Privacy Policy
Cimple Cleaning Limited (“we”, “our”, “us”, “Cimple cleaning”, or “Cimplecleaning.co.uk”) will uphold your privacy and we are dedicated to protecting your personal data for all users of our website (the “Website”). We advise you to please read this privacy policy which will let you know how we’ll look after the personal information that you provide to us.
1. CONTACT US
If you have any questions or any issues regarding this privacy policy or how we manage your personal data, please feel free to contact us using the details below.
You can contact our team at: hello@cimplecleaning.co.uk
Our company information is:
We are registered in England and Wales under the registration number 15733775 at the registered address of Cimple Cleaning, 124 City Road, London, EC1V 2NX.
Our primary place of business is: Cimple Cleaning, 124 City Road, London, EC1V 2NX.
2. HOW WE COLLECT YOUR DATA
We collect your personal data when you make a booking. For example when you provide your address, name, bank details etc to complete a Booking. We use this information to provide you with the service you have requested and to also improve our service to all customers and users.
We are able to collect your data when you:
When you enter our website, accept our cookies and use our Website.
When you make a booking and create an account.
When you update or change any information on your account through the Website.
When you give us any feedback.
We also gather other user data from third-party websites, such as advertising platforms, analytics providers and behaviour monitoring.
3. THE DATA WE COLLECT ABOUT YOU
The purpose of this privacy policy is for you to understand, with complete clarity, what information we collect from you.
The information we collect and store are:
We gather information about the device(s) that you use to visit our Website (which includes your IP address, geographical location, browser, operating system, search engine, referral platform, visit duration, page views, website interaction and user journey.
Information that you give us when you complete a booking on our Website will include your full name, email address, telephone/mobile number, home address, and payment details.
Information that you give us when you subscribe to our email and/or CRM communication will include your full name, email address and telephone/mobile number.
Information that you give us when you use our services will be scheduled time, occurrence, type of service, and how to access your home.
Information that you give us when making a purchase on our Website will be payment details, type of payment, and payment history on the Website.
You give us information when you leave a review on our Website or post on our social media accounts is your name, picture, content, and social media handle(s).
Information you give us when rating our Services and Service Providers:
Information we can gather when you contact us through our Contact Us form, Complaints form or email address is your email address, name, picture, query/content, and communication metadata.
Information we gather when you contact us through email, telephone, website chat, SMS, or social media, which includes any metadata from the communication.
Information we gather when you send us feedback in the form of service reviews, surveys and feedback forms.
Information we gather when you opt-in for marketing communication, which includes newsletter, service updates and marketing updates.
Other types of personal information that we gather:
We don’t store full credit or debit card information and we use a third-party payment provider, which only records the last 4 digits of your chosen payment card.
We advise before you send us any personal information of someone else that you have that person’s consent to share their personal information and to process their data outlined in our T&Cs.
We also gather, use and share accumulated information such as demographic data to improve our marketing activities. This type of data is anonymous and sensitive data.
This Website isn’t for users under 18 and we don’t deliberately gather this information.
4. HOW WE USE YOUR DATA
We will comply with the law when it comes to using your data, and we will only use your personal information in the following ways:
The contractual agreement we have to go into or we have already gone into with you.
When we have to comply with any legal or regulatory responsibilities.
To ensure we will have the ability to process data for our legitimate interests we will carry out a ‘balancing test’ to determine the justification, benefit and execution of the processing and it cannot be overridden.
We don’t just rely on consent as a legal requirement for processing your data.
As outlined above, where we mainly gather your data for processing contractual agreements, we might also use your information to:
Manage our Website and business
Try and personalise our Website for you.
Allow you to use the services on our Website.
Deliver the services you have purchased through our Website.
Get payment from you by sending a statement, invoice, and payment reminder.
Provide an update about the service(s) you’ve purchased and any changes you’ve made to your service(s).
Send you transactional communication not related to marketing.
Send you an email communication about a service you’ve purchased or something you have requested.
Enable our team to support with a complaint or request as efficiently as possible.
Update you on any changes we make to our prices, T&Cs, policies and important documentation.
Send you updates on new features and services that will improve your experience.
Handle any complaints or queries made by you or about you regarding our Website or service.
Uphold Website security and prevention of fraud.
Confirm that you are keeping to the terms and conditions outlined for the use of our Website.
Processing data that has a legitimate interest(s), we might use your information to:
Improve our services, Website experience and processes.
Send you marketing communication, which you can opt out of at any time.
Send you marketing communication for feedback and reviews, which you can opt out of at any time.
Provide aggregated non-identifiable analytical data about our users to third-party providers.
In the case where processing your data is a legal requirement, we might use your information to:
Document your transactions with us.
Follow any legal or regulatory requirements that are asked of us to do.
If you submit any personal information for the public on our Website, we’ll use that information with the consent you have permitted to us.
Manage your financial transactions with our payment provider, Stripe. If you would like to review Stripe’s privacy policy you can do so at https://stripe.com/gb/privacy. We’ll share payment information with Stripe only to process your payments, refund payments, cancelling payments, managing payments and dealing with queries regarding payments and refunds.
To improve your services, we might use anonymous, non-identifiable customer information to carry out extensive research and analysis.
To improve our efforts in fraud prevention or find a suitable service provider, we might carry out profiling and automated controls.
5. DISCLOSURES OF YOUR DATA
The data we gather about you will be stored on our server located within the [EU]. We'll always look to be diligent and transparent about who else your data is shared with.
We might share your personal information with the following:
Group company such as a subsidiary and holding company, but to only share reasonably necessary information for the purpose outlined in this policy.
Employees, officers, insurers, advisers, agents, suppliers or Service Providers as reasonably necessary for the purpose outlined in this policy.
We will share limited of your data with Service Providers so they can fulfil the cleaning job. For example, your name, home address, and instructions to enter your home.
We will share limited and aggregated personal data with third-party providers. Any third-party providers we use must follow all relevant regulations when processing your data.
Payment provider: to collect payment for services purchased.
Customer relationship management provider: to communicate with our customers through email, telephone, website chat and SMS.
Marketing platform partners: to advertise to customers who need or are looking for the services we provide.
Will we only share information that is reasonably necessary and we will not provide your sensitive personal data to third parties.
We might be obligated to share your personal information if:
We are required by law to do so.
It’s in connection to any ongoing or upcoming legal proceedings
It’s to set up, enforce or protect our legal rights, which may include providing information to representatives for fraud prevention and reducing credit risk.
An individual, company or group is buying the business.
An individual or organisation has a court order or other competent authority order that legally requires us to share personal information.
6. INTERNATIONAL DATA TRANSFERS
Data that we gather from our website or third parties may be processed outside of the EEA and these countries may not have the same or equivalent data protection laws as in the EEA. However, we are required to make sure they process data to the same standards and measures as in the EEA.
If or whenever we decide as a business to migrate your personal information outside of the EEA, we are required to make sure they process data to the same standard and measures as in the EEA.
As a business, we'll only migrate your data to countries outside the EU that have been identified to provide the same standard of protection for personal data as Europe by the European Commission. For more information, see the European Commission: Adequacy of the protection of personal data in non-EU countries.
We may use suppliers and third parties that have been approved by the European Commission as providing the same standard of protection for personal data as Europe. For more information, see the European Commission: Model contracts for the transfer of personal data to third-party countries.
For suppliers and third parties we may use or Currently use based in the US, we may migrate data to them if they follow the Data Transfers guidelines, which are required to provide the same standard of protection for personal data as Europe. For more information, see the European Commission: EU-US Data Transfers.
7. DATA SECURITY
We have set up appropriate security measures to prevent accidental loss, misuse, changed or unauthorised access to your personal information. We've put in place very strict and limited access to your data to employees, agents, third parties and Service Providers.
We've put in place standard processes to handle any suspected personal data breaches and we'll make sure you and any relevant regulatory bodies are informed where we are legally required to do so.
You understand that the passing of information over the internet will not be 100% secure and we can't guarantee the security of the data sent over the internet.
As a user of our Website, you are responsible for keeping your password private and preventing anyone from accessing your password, unless you have consented. But we advise against you sharing your password.
8. DATA RETENTION
We will only hold your personal information for as long as we must fulfil the purpose of why it was gathered, including legal, accounting or reporting requirements.
To decide the appropriate amount of time to hold personal data, we take into account the nature and sensitivity of the data, the risk of harm, the purpose of the data, whether we can achieve those purposes through alternative ways, and the legal requirements.
In some cases, you have the right to ask for your data to be deleted. See examples in section 10.
In some cases, we might have anonymised your personal information for aggregated analysis, which means we may use this information without a fixed time and additional notice to you.
9. COOKIES
Our Website uses cookies
A Website cookie is a data code that's sent from a website and stored on a user's web browser that can be retrieved at a later time (until expired or cache is cleared). This code is sent back to the Website server each time the user's browser requests a page from the Website.
A cookie can consist of “persistent” cookies or “session” cookies. A persistent cookie is stored on a user's browser and will remain active until its set expiration date unless it's deleted through a cleared cache. A Session cookie is set to expire at the end of a user's session, which is defined when a user closes its browser.
Cookies should not contain any information that will identify you as a user but personal data that we do gather and store about you may be linked to the data obtained from cookies.
Our Website uses both persistent and session cookies.
We use website cookies for computer recognition when a user visits the website, track the user's website journey, enable the booking form system, improve website usability, analyse website user experience, prevent fraud and security issues, personalise the web experience, improve marketing and advertising activity, update personal data and any other possible use.
We've listed some of the cookies that we use on our website and what they are used for:
We use Google Analytics 4 (GA4), which is an analytics service that enables the measurement of traffic and engagement across websites and apps. GA4 uses cookies to generate data about website users and report on, advertising channels, demographics, behaviour activity and conversion metrics to understand our website users to improve user experience. Google will store this data and for more information read Google’s privacy policy - https://policies.google.com/privacy.
Other cookies may apply from time to time.
Most internet browsers allow you to reject cookies, for example:
Internet Explorer 11 allows you to block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
Firefox 119.0.1. allows you to block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
Chrome 120, allows you to block all cookies by accessing the “Customise and Control” menu, clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading
If you block or prevent cookies on our website this could impact your experience and usability of features on the website.
10. YOUR RIGHTS
Under data protection law, you have the right to enquire about the data we store about you. If you want to exercise your rights to your data, please feel free to contact us with the details in section 1.
You have the rights to the following:
You have the right to understand how we use your data in a clear, transparent and easy way.
You have the right to update or amend any data we store for you that may be incomplete or inaccurate. You can do this by logging into your online account or contacting us using the details in section 1.
You have the right to a “subject access request”. You can request for us to send you a copy of the personal data we store about you and also check that we are lawfully processing your data.
You have the right to be forgotten. You can request for your data to be deleted if there's no reasonable necessity for us to continue processing your data.
You have the right to request for us to restrict or suspend your data from being processed. So we'll be able to store your data but not be able to process it.
You have the right to request for us to transfer your personal data to you or a third party of your choice in a structured, commonly used, machine-readable format. There are some restrictions to this right.
You have the right to question certain types of data we process, such as marketing communication that you can opt out of at any time. Read section 4.
You have the right to request automated processing, even though we currently don't carry out this type of processing.
You have the right to take back your consent at any time and where we depend on your consent to process your personal data.
When enforcing one of the following rights:
We’ll need to request specific information from you to help us verify your identity for your security.
We do not charge a fee unless your request is repetitive or excessive. However, we might reject your request under these circumstances.
For any legitimate requests, we will try and respond within one month.
You have the right to raise a complaint to the Information Commissioner’s Office (ICO) at any time if you have an issue with how we are managing your data.
11. OTHER
Amendments
Any updates we make to our privacy policy will be posted to this web page and anywhere else appropriate for our customers and users. Once the updates have been posted, we will notify you by email.
This privacy policy was last updated on 3 June 2024.
Third-party websites
This website will include links to third-party websites, add-ons and applications that we don't control or are not responsible for. Clicking on these links could enable third parties to gather and share data about you. When you leave our website to visit another website, we advise that you thoroughly read the privacy policy for every website.