Accidental Damage Policy

Due to the nature of a Service Provider’s work, there may be instances where a Service provider is directly or indirectly responsible for accidental damage to property.

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Reporting damage

 

In the event of something being damaged, this must be reported to Cimple Cleaning within 72 hours of the clean finishing. Damage cases must be reported via telephone, social media (direct message) or email. It's important to know that follow-up communication will be done via email for a written record of communication. This will open an official damage case; further information and photographs will be requested.

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Further information must be provided to Cimple Cleaning within 48 hours. Without further information, Cimple Cleaning may be limited in its ability to investigate and decide the right compensation to offer.

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Once the initial report has been acknowledged by the management of Cimple Cleaning, a decision will be made within 7 business days (excluding weekends, bank Holidays and Christmas closure).

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It's important to note, that your Service Provider would not be deemed responsible for any damages due to faulty goods, such as ‘wear and tear’, or as a result of reasonable use of equipment/products. 

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Compensating damage

 

To verify the purchase of a damaged item, a receipt or bank/card statement will need to be provided in some instances, and this would form the first step in assessing compensation.

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When determining fair compensation, Cimple Cleaning will consider depreciation and wear and tear in the offer of compensation. Industry benchmarks will advise these depreciation rates, and some examples of these are as follows:

 

• Electronics, 20% annual depreciation of value

• Clothing/garments, 33% annual depreciation of value

 

As a gesture of goodwill, Cimple Cleaning can offer up to £200 in non-refundable cleaning credit to be redeemed against our regular cleaning service.

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Cimple Cleaning reverses the right to close a damage case within 72 hours if a solution was agreed between both parties and the client fails to report/communicate their disapproval. Cimple Cleaning also reverses the right to make an insurance claim on the client's behalf. It's important to know that the client is liable to pay the excess. Please see our terms and conditions for more information.